How we helped a rapidly growing housing society streamline operations
and improve customer satisfaction with a tailor-made ERP solution.
Iqbal Garden is a rapidly developing housing society in Lahore's Academic Zone, offering residential plots with easy payment plans and modern amenities. Designed for Pakistan's emerging middle class, the project includes a gated community, parks, commercial areas, and quick possession options.
As operations expanded, managing plot records, resident queries, and financial workflows manually became increasingly inefficient. Iqbal Garden required a robust real estate ERP system to centralize operations, reduce errors, and improve service delivery.
Plot bookings, allotments, and ownership transfers were handled using spreadsheets. This often resulted in double bookings, manual errors, and poor record tracking.
Handling 1000+ customer files without a property management ERP led to delays in generating payment schedules and collecting dues — affecting cash flow.
With no digital complaint portal, residents and investors had to visit the office or call repeatedly, causing frustration and inefficiency.
Sales, finance, and customer support operated in silos, lacking real-time access to shared data. This slowed down internal coordination and decision-making.
"Our team was spending up to 15 hours a week just managing spreadsheets and reconciling records before implementing the ERP solution."
A strategic, phased approach to digital transformation focused on minimal disruption and maximum adoption
Engaged stakeholders to identify pain points across plot booking, installment billing, and customer service.
Imported historical plot and file data into a centralized housing society management system with user roles and access controls.
Trained all departments for adoption and launched modules in phases for seamless integration and reduced learning curve.
Measurable improvements across key operations and customer satisfaction metrics
Measurable improvements across key operational metrics
Reduced by 75%Reduced by 75%100% automated100% automatedCut by 60%Cut by 60%Real-time dashboardsReal-time dashboards75% improved75% improved
"The ERP system completely transformed our operations.What used to take hours now takes minutes. The real-time data access has significantly improved our decision-making capabilities."
Learn how our ERP solutions can help your property business achieve similar results