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Transforming Xclusive Customz
into a Full Web Application

Improved UX. B2C & B2B Portals. Backend Efficiency.

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ABOUT THE PROJECT

Xclusive Customz had an existing WordPress
site that showcased their premium automotive
customization services. While the visual design
was striking, the functionality was limited and
couldn't support their growing business needs.

Our challenge was to transform their digital
presence while maintaining their bold,
cinematic brand identity that their
customers had come to recognize.

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THE CHALLENGE

01

Outdated WordPress Site

The existing site was visually impressive but lacked the functionality needed to support business growth and customer demands.

02

Limited B2C Experience

Products, track orders, or managing their accounts, leading to increased support requests.

03

Converting Enthusiasts to Clients

Design user journeys that transform passive browsers into active customers.

Our Approach

01

UX Research & Planning

We conducted extensive user research to understand both B2C and B2B customer needs, mapping out the ideal customer journeys for each segment.

02

UI Flow Overhaul (preserving brand)

We redesigned the user interface flows while carefully preserving the bold, premium brand identity that Xclusive Customz had established.

03

Web App Development in Laravel

We built a robust Laravel application with separate B2C and B2B portals, custom user roles, and comprehensive order management.

04

Backend Management & Launch

We developed a powerful admin dashboard for complete business control and executed a seamless migration from the old WordPress site.

Improved B2C Shopping Experience

Streamlined Customer Journey

We redesigned the entire shopping experience with a focus on showcasing Xclusive Customz's premium products through high-quality imagery and intuitive navigation.

  • Intuitive product filtering and search
  • Immersive product galleries with 360° views
  • Simplified checkout with multiple payment options
  • Real-time stock availability indicators

Session Handling Improvements

We implemented advanced session management to ensure a seamless shopping experience across devices.

  • Persistent shopping carts across sessions
  • Recently viewed products tracking
  • Personalized product recommendations
  • Wishlist functionality for future purchases
B2C Shopping Experience

Shipment Tracking & User Profiles

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Shipment Tracking System

We developed a comprehensive shipment tracking system that provides customers with real-time updates on their orders, improving transparency and reducing support inquiries.

  • Real-time status updates via email and SMS
  • Interactive tracking map with delivery estimates
  • Delivery confirmation with proof of delivery
  • Historical shipment data for reference
Shipment Tracking
Shipment Icon

Customer Account Management

We created comprehensive user profiles that allow customers to manage their accounts, view order history, and update their preferences.

  • Personalized dashboards for B2C and B2B users
  • Order history with detailed transaction records
  • Saved payment methods and shipping addresses
  • Preference settings and notification controls
User Profile

"Enabling customers to manage their orders with confidence"

Improving operational transparency and customer satisfaction

Measurable Business Impact

Transforming digital presence into business results

Session Duration

Session Duration

with hero video integration

Gallery Interactions

Gallery Interactions

compared to industry average

Online Sales

Online Sales

year-over-year growth

Backend Management System

Admin Dashboard

We built a comprehensive admin dashboard that gives Xclusive Customz complete control over their business operations.

  • Order Management IconOrder Management - Process orders, manage statuses, and handle returns
  • User Management IconUser Management - Manage customer accounts and staff permissions
  • Analytics Dashboard IconAnalytics Dashboard - Real-time business insights and reporting
  • System Configuration IconSystem Configuration - Customize settings and manage integrations
Admin Dashboard

ORDER PROCESSING

Order Processing

ANALYTICS

Analytics

Technical Stack

We built Xclusive Customz’s new platform as a robust web application using modern technologies designed for long-term growth and efficiency.

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PHP

Backend programming language

Laravel Icon

Laravel Framework

PHP framework for web applications

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WordPress Migration

Content migration from legacy system

Key Technical Features

1

RESTful API Architecture

Enabling seamless integration with mobile apps and third-party services

2

Responsive Frontend

Built with modern HTML5, CSS3, and JavaScript frameworks

3

MySQL Database

Optimized for performance and scalability

4

Secure Authentication

Role-based access control with multi-factor authentication

5

Cloud Hosting

Deployed on scalable cloud infrastructure with CDN integration

Impact & Results

Delivering Real Business Value

Increased Session Duration

Increased Session Duration

+45%

Users spend more time exploring products

Higher B2B Order Volume

Higher B2B Order Volume

+120%

Trade customers placing larger orders

Reduced Support Inquiries

Reduced Support Inquiries

-35%

Better UX means fewer customer questions

Key Performance Improvements

Page Load Speed

85% faster

Mobile Conversion Rate

65% higher

Customer Retention

40% improvement

Order Processing Time

75% reduction

B2B Customer Acquisition

90% increase

Overall Revenue

55% growth
Opening Quote

“We wanted an online experience as premium as our custom work. SA Systems delivered it from scratch, perfectly.”

James Wilson

Chief Executive Officer

Founder, Xclusive Customz